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Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to love your brew; if you are unsatisfied, please contact us within 14 days.
1
Contact Support
Email our team with your order number and a brief description of the issue.
2
Quality Review
Our experts will review your feedback to determine if a replacement or credit is appropriate.
3
Hardware Returns
For brewing equipment, ensure the item is unused and in its original packaging.
4
Refund Processing
Approved refunds for equipment or credits will be processed to your original payment method within 5-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing